Privacy Policy

Information we collect

We collect information needed to operate LolliDrop, including account details, order details, support messages, app/device data, plant setup details, and website activity such as cookies or analytics data.

How we use information

We use information to provide accounts, process orders, support devices, improve the app and website, troubleshoot issues, prevent fraud, and send service messages.

Wi-Fi setup and device credentials

During setup, the app uses Bluetooth to send encrypted Wi-Fi details directly to your LolliDrop so the device can join your network.

We never store your Wi-Fi password on our servers. Your LolliDrop keeps the Wi-Fi credentials it needs on the device itself so it can reconnect after waking up or restarting.

Customer account and device information are handled according to this Privacy Policy.

Payments and checkout

Payments are handled by WooCommerce and its payment providers. We do not store full payment card numbers on this website.

Sharing

We share information with service providers that help run the website, store, app, hosting, email, analytics, shipping, payment processing, and customer support. We do not sell personal information.

Choices

You can contact us to request access, correction, or deletion of personal information where required by law. Some records may need to be kept for orders, security, or legal reasons.

Security

We use reasonable safeguards to protect personal information, but no website, app, or internet transmission can be guaranteed completely secure.

Contact

Email support@lolli-drop.com with privacy questions.